Shipping & Returns

Return Eligibility

Item delivered is found to have a manufacturing defect.
- Not working due to a fault in the product.
Item delivered is broken.
- The item arrived broken and not functioning.
Wrong item received (different color, size, or different product).
- Item received was not the item you ordered.
Item delivered has missing parts.
- Item is missing some parts that cause it not to work as intended.

Exchange Eligibility

Only available for size and/or color of the same item.
We will not accommodate exchange requests for a different item.

Reminders before request

An Exchange is subject to replacement availability.
Some items are non-returnable and non-exchangeable:
- Beauty and Skin care Products
- Earrings
- Lingerie
- Swimwear
- Note that we do not do refunds but only replace the item. Should the item not be available, we replace with another item of equal or lower cost.

Please make sure the product is:
- Within 7 days upon receiving the item
- Unused original condition
- Complete with free gifts and accessories
- Original packaging
- Tags are intact
- We may ask for photos of the item (each side)

If you have no further questions, send an email to : customercare@beautyscout.ph to initiate the process.